💲Shipping Rates
We strive to offer a great product at a great price, and so we try our best to keep our delivery fees as simple and affordable as possible. We offer various types of shipping on our products depending on where you are located & how big they are.
For Sofas, Chairs, Ottomans:
- Local Delivery in Cape Town & Gauteng for a flat fee of R850 for your total order (no matter how big)!
- National Delivery covers anywhere else in South Africa, for a flat fee of R1,500.
For Cushion, Slipcovers or Accessories (smaller packaged items):
- Less than 5kg flat fee of R150.
- Greater than 5kg flat fee of R250.
Please note: We do not offer split deliveries. If your order includes items with different product types, the highest rate will apply.
📦Dispatch versus Delivery
Dispatch and delivery are two distinct stages in the order fulfillment process.
Dispatch is when an order leaves our Cape Town Factory with our logistics partner.
Delivery is when an order arrives at a customer's delivery address.
Each of these steps have different lead times depending on the type of product ordered and where the delivery address is located.
📋Dispatch Lead Time
Our Dispatch Lead Time is the period of time between when an order is received & fully paid for, and is dispatched from our factory.
Our Standard Dispatch Lead Times:
- Ready To Ship & Accessory Items: 3 working days
- Cushions & Slipcovers: 10 working days
- Sofas, Chairs & Ottomans: 20 working days
- Pre-Order Items: Estimate date given on product page & checkout
These lead times are stated on our product pages.
An Estimate Dispatch Date will be confirmed within 48 hours of receiving your order.
Please note: We do not offer split deliveries. If your order includes items with different dispatch times, the longest lead time will apply.
🚚Delivery Lead Time
Our Delivery Lead Time is the time between when the order is dispatched from our factory to when it is delivered to the customers designated address.
Our Standard Delivery Lead Times:
- Cape Town & Surrounds: 1 - 3 working days
- Gauteng: 3 - 5 working days
-
Major City Centres: 3 - 7 working days
- Outlying Areas: 6 -10 working days
❓Delivery FAQs
- We try our very best to dispatch your order on the Estimated Dispatch Date provided. If for any reason this is not possible we will get in contact to give you an update on your order status.
- Orders will be confirmed with customers at least 24 hours before the estimated dispatch date, however the logistics team will be in contact if items are done in the factory earlier and can be delivered.
- Cape Town deliveries will usually occur on the same day as dispatch date given.
- Gauteng (Johannesburg / Pretoria) orders all leave on our weekly Friday linehaul, and these are deliveries then typically happen on Monday & Tuesdays.
-
George, Durban & Port Elizabeth deliveries typically take place on Tuesday, Thursday & Fridays.
- Deliveries are usually scheduled for delivery between 9:00 and 17:00 on weekdays, unless special arrangements need to be made after hours or weekend deliveries.
- Delivery times are approximate as they can be affected by traffic, difficult areas to access and breakdowns or circumstances beyond our control.
- Some areas, e.g. farms, high-risk or other remote villages may not be serviced by our contracted transporters. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options.
🖹Delivery Guidelines
Before ordering please ensure you measure your entrance door and any narrow passages to ensure your new furniture item can fit safely into your new space.
We make use of established and reputable delivery service providers to ensure your goods get to you safely.
We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into your home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home. You should think in particular about vehicle access, lifts, tight corners and stairs etc.
Please note we insist our delivery partners unwrap all goods onsite to inspect for damage, inspect all goods on delivery and must note on the POD any shortfalls or visible damage (do not sign it as unchecked), as we cannot accept liability for any damage reported to us at a later date.
📅Delivery Date Change (urgent or delayed)
These things do happen, sometimes plans change and timelines get moved out or forward. If you need to adjust your delivery date, please get in touch with us as soon as possible at logistics@zororasofas.co.za.
As we manufacture to order, we have limited storage space and manufacturing time slots. If your delivery date changes after manufacturing has started or been completed, a storage fee of R250 per week (or part thereof) will apply. This fee is charged in full for each 7-day period, starting from the first day storage is required. For example, if storage begins on a Tuesday, the full weekly fee is still due, and a new charge will apply the following Monday. Storage fees must be settled before delivery can be scheduled.
If your order has already been loaded onto the vehicle for delivery and you are unable to accept it, a return and redelivery fee will apply, with a minimum charge of R1,700 (area-dependent).
We will always do our very best to accommodate these changes and appreciate your understanding.
🌍Exports
Please get in touch with us if you want to ship to a location outside SA to neighbouring African countries. We will provide you with a quote for delivery of your order on request.
Please email requests to our logistics email: logistics@zororasofas.co.za