Shipping Rates
We strive to offer a great product at a great price, and so we try our best to keep our delivery fees as simple and affordable as possible, we offer two types of shipping on our products depending on where you are located.
- Local Delivery in Cape Town & Johannesburg for a flat fee of R850 for your total order (no matter how big)!!
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National Delivery covers anywhere else in South Africa, for a flat fee of R1,500.
Dispatch Lead Time
Dispatch lead time is the period of time between when an order is received and when our logistics team arranges the order to be dispatched for delivery. The shipping lead time will vary depending on the type of order placed. Made-to-Order items require production time, where as Ready-to-Ship items are stock, and have a faster turnaround time. This is subject to change depending on if the items are purchased on promotion.
Delivery Lead Time
Delivery lead time is the time between when the order is dispatched from our factory to when it is delivered to the designated address. Kindly be aware, when ordering Ready-to-Ship items that the factory location of the stock, will influence the distance and time required for delivery to the designated address.
Delivery Process
We try our very best to deliver on or before the the ETA provided on checkout. If for any reason this is not possible we will get in contact to give you an update on your order status.
Upon completion of the last item of your order in our factory, you will be contacted by our logistics team to confirm delivery and arrange a suitable time for local delivery or provide estimate delivery time for national delivery.
Local Delivery is shipped directly from the closest factory. To qualify for local delivery the shipping address needs to fall in the outlined delivery radius. Our delivery partner will contact you once your order has been collected from our factory and they are on-route.
National Delivery applies to all regions located outside the local delivery radius. Orders shipped to major city centres takes between 3 -5 days, for outlying areas this can be 6 - 10 days, as we require going through delivery partners DCs and coordinating with the area delivery schedule.
Deliveries are usually scheduled between 9:00 and 17:00 on weekdays unless special arrangements need to be made after hours or weekend deliveries.
Delivery times are approximate as they can be effected by traffic, difficult areas to access and breakdowns or circumstances beyond our control.
Note: Some areas, e.g. farms, high-risk or other remote villages may not be serviced by our contracted transporters. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options.
Delivery Guidelines
Before ordering please ensure you measure your entrance door and any narrow passages to ensure your new furniture item can fit safely into your new space
We make use of established and reputable delivery service providers to ensure your goods get to you safely.
We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into your home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home. You should think in particular about vehicle access, lifts, tight corners and stairs etc.
Please note we insist our delivery partners unwrap all goods onsite to inspect for damage, inspect all goods on delivery and must note on the POD any shortfalls or visible damage (do not sign it as unchecked), as we cannot accept liability for any damage reported to us at a later date
Delivery Date Change (urgent or delayed)
These things happen, sometimes plans change and timelines get moved out or forward. Please get in touch with us if you require a delivery date changes, we will do our very best to accommodate this.
Exports
Please get in touch with us if want ship to a location outside SA to neighbouring African countries. We will provide you with a quote for delivery of your order on request, Please email shop@zororasofa.co.za