FAQs

All our sofas are made to order in 10 to 20 business days depending on order volume.

Depending on your delivery address shipment will take 3-7 days. Some outlying areas can take up to 15 days to complete delivery.

All products are sold with various lead times.

Should you wish to find out the lead time for a specific product you can go onto our website and visit the product page. Lead time before dispatch can be seen just above the “Add to Cart” button.

Depending on your delivery address shipment will take 3-7 days to major centres. Some outlying areas can take up to 15 days to complete delivery.

For local delivery (50kms radius around Cape Town) delivery will be arranged telephonically by our logistics team 1 business day before delivery. All our local deliveries happen between 12pm and 5pm.

For local delivery (50kms radius around Johannesburg) delivery will be arranged telephonically by our logistics team 1 business day before delivery. All our local deliveries happen between 12pm and 5pm.

Not a problem at all! When placing your order, there will be a section do add notes. Simply state when you want your unit and we will work according to that date. Alternatively after placing your order give us a ring anytime or pop us an email to delay delivery.

Please note we can move delivery timelines out however we cannot move it closer.

Given that our products are made to order, our refund policy is crafted to align with the quality-focused and personalised nature of our business. We therefore cannot accept returns, save for quality or manufacturing defects.

Find out more by visiting our refund page.

Zorora is not geared for custom requests. This I how we keep the prices low and the lead time short.

If it is a custom order for more than 10 units we will be happy to look at your request.

Certainly! When placing the order, there will be an option to choose the orientation of the chaise. This is from your perspective and not the couches. (If you are looking at the couch front on, which side would you want it).

Any of the fabrics that you see on our website are available to be put on any unit you want to order.

Find the information here

We make use of poly-fibre to full our cushions.

Normal (840mm to 900mm ) door size will do.

The L shape consists of a couple components when put together forms the sofa to ensure easy shipping and delivery.

No, scotch-guarding units releases a lot of harmful chemicals and we do not want our staff breathing them in all day, every day. We do have a wide range of stain resistant fabrics to choose from if you are worried about the unit getting dirty.

Not a problem at all! When placing your order, there will be a section do add notes. Simply state when you want your unit and we will work according to that date.

We do require the full amount up-front, however, we do offer numerous Ways to Pay. You can Pay Now, Pay Later (Float & PayJustNow), or even Lay-By with LayUp!

We have launched a new Zorora Connect Trade Programme Check it out here